Returns & Refunds
Our promise to you
Thank you for shopping at Instant Printing.
Because every product we create is custom-made and personalized just for you, our returns policy is a little different from a standard high street shop.
1. Personalized Items
As your item is printed specifically with your personal photos and text, we cannot accept returns or offer refunds for the following reasons:
Change of Mind: If you decide you no longer want the item after it has been printed.
Customer Errors: Spelling mistakes, typos, or wrong dates entered during the design process.
Image Quality: If you upload a low-quality, dark, or blurry image. (Please double-check your design in the preview tool before placing your order!)
2. Damaged or Faulty Items
If we made a mistake, or if your item arrives damaged, we will absolutely fix it. You are entitled to a free replacement or a refund if:
The product arrives broken or damaged in the post.
There is a clear manufacturing fault (e.g., loose canvas, ink defects).
We sent you the wrong size or product.
3. How to Return a Faulty Item
If your item is faulty, please contact us before sending it back. In many cases, a photo of the damage is enough for us to send a replacement.
Contact Us:
Email: info@instantprinting.org
Phone: 01843 586605
Return Address: If we ask you to return the item, please send it to our main workshop:
Instant Printing 45 King Street Ramsgate Kent CT11 8NP