Frequently Asked Questions

Find out more about our services, including canvas prints, photo editing and photo repairs.

Click on the questions below to read the answer

 

If you are ordering online, simply follow the instructions to upload your photo from your computer or device.

In-store, we can take any format of image straight from:

  • mobile phone
  • laptop
  • tablet
  • memory stick
  • We can even scan a printed photograph
  • we can take images from Facebook and Instagram
  • We can transfer images using Bluetooth or AirDrop if it's from an Apple device

Framed canvas prints are available in a full range of standard sizes.

We also supply custom canvas prints in any size you might require.

Standard printed canvas sizes include:

  • 12" x 12" (30cm x 30cm)
  • 16" x 12" (41cm x 30cm)
  • 16" x 16" (41cm x 41cm)
  • 20" x 12" (51cm x 30cm)
  • 20" x 16" (51cm x 41cm)
  • 24" x 12" (61cm x 30cm)
  • 24" x 16" (61cm x 40cm)
  • 24" x 30" (61cm x 76cm)
  • 30" x 12" (76cm x 30cm)
  • 30" x 16" (76cm x 40cm)
  • 40" x 30" (102cm x 76cm)

It depends on the shape of your original image, and where you intend to hang your canvas.

Our staff have years of experience in printing so we are more than happy to help you choose the best size and shape for your print.

We have a full range of sizes of rectangle and square canvas frames in stock, and we also offer custom size canvas prints.

Most canvas photo prints are rectangular and either landscape (wider than it is tall) or portrait (taller than it is wide). The most popular canvas print sizes are 16" x 12" or 20" x 16" .

You might want to crop the image, or zoom in to a particular detail. We can fit any size image to any size canvas, within reason. We can use Photoshop computer software to edit your image to get the best from your picture.

We are more than happy to advise you on the best size to print your image. Trust us, we have years of experience so we know what size and shape works best!

Yes we can! Occasionally the image you have might not be the greatest quality. In these cases we can use Photoshop software to tidy up your image before printing.

For example, customers often come to us with old photographs, maybe it's the only image they have of a relative or a special memory. Using Photoshop software we can remove scratches, fingerprints and marks, taking care not to loose any of the original details in the photo.

We provide a full image editing service to make sure your picture is exactly how you want it before printing. Using professional Photoshop image editing software we can provide all of the following:

Crop an image. We can crop your image to any size you want. For example you might want to zoom into an image to focus only on one part of it. Then we can usually enlarge that portion of the photo to fill your canvas.

Colour effects. We can turn a colour photograph to black and white, or sepia. We can also adjust the colour of old photographs.

Repairing a damaged photo. If there are lots of blemishes in the photograph we can use computer software to heal them up and bring your photo back to life.

Dull and faded photos. If your image is dull and faded, we can often bring the photo back to life.

Red eye removal. it's possible to get rid of red-eye, which often happens where a flash has been used.

Special effects. If you have a special effect in mind, let us know. We can add text to a picture and add a variety of special effects.

We use a matte bright white Polyester canvas (polycanvas) in 280g/m² weight. We use this canvas because it gives an excellent quality finish and is ideal for using with a digital inkjet printer.

This type of canvas is water resistant, stretchable and resists cracking. The fine-texture gives the perfect canvas appearance without distracting form your image.

There are many types of canvas available for canvas prints. We have selected what we regard to be the best canvas for canvas pictures, canvas photo prints and canvas wall art prints.

We use solid pine frames made with 18mm deep canvas stretcher bars. This means that your finished canvas will be around 18mm (1.8cm) thick.

We use these solid pine frames because they are kiln-dried. This means they have a moisture content of less than 8% so any shrinkage is kept to an absolute minimum.

We currently use 2 types of large format Epson digital inkjet printers. Surecolor P6000 and Surecolor P8000. These are very high quality professional printers. They are extremely accurate and they produce long-lasting HD quality canvas photo prints and wall art prints.

We carry out a stringent quality check on all of our canvas prints. We will never let a canvas leave the shop that we're not happy with.

For online orders we generally send your printed canvas out the same day. Your print will be shipped first class so you should get it within a day or two depending on the postage.

For in-store canvas prints at our stores in Ramsgate, Westwood Cross, Maidstone or Chatham it takes around about 15 to 20 minutes depending on how busy we are. We have a very quick turnaround!

We send all canvas prints via Royal Mail or Parcel Force. There is a £5 standard charge for canvas prints no matter how many you order. Full delivery details here.

We always give a 100% money-back guarantee if you is not happy with a canvas for whatever reason. See our Returns policy page for details

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