Frequently Asked Questions
Welcome to our canvas print FAQs!
If you are looking to turn your digital memories into beautiful physical wall art, you probably have a few questions before you order. Whether you are wondering how to print photos directly from your smartphone, want to know more about our professional Epson Ultrachrome inks, or just need details on our Kent delivery times, we have everything you need to know below. If you can’t find the answer you are looking for, please don’t hesitate to contact our team!
Ordering & Photos
How do I get my photo to you?
Online: Simply upload your photo on the product page before you add the item to your basket.
In-Store: We can take photos directly from your phone (via Bluetooth or AirDrop), USB stick, memory card, or we can even scan a physical photograph for you.
Can I use photos from Facebook or Instagram?
Yes! However, please be aware that social media apps often “compress” images, making them smaller. We will always check the quality before we print to make sure your final canvas won’t look blurry.
My photo is on my phone – is that okay?
Absolutely. Modern smartphones (like iPhone, Samsung, and Pixel) take incredible, high-resolution photos that can easily be blown up to 30″ or 40″ canvases without losing detail.
Can you repair or restore old photos?
Yes. If you have an old, torn, or faded photograph, bring it into our shop. We can scan it, digitally repair the scratches or tears, and print a fresh copy without harming your original image.
Can you remove red-eye or date stamps?
Yes. We offer a full “Photoshop Service.” We can remove red-eye, date stamps, and even distracting background objects. Just ask a member of staff when placing your order.
Can you turn my photo Black & White?
Yes. You can usually do this yourself in our online design preview tool, or we can do it for you in-store completely free of charge.
What if my image is low quality?
If your image is too small or blurry, our online system will usually warn you. If you are ordering in-store, our staff will check the image on our monitors and advise you on the maximum size it can be printed before it loses quality.
Materials/Delivery
What depth are your frames?
We use solid pine frames with a standard 18mm depth.
Sleek Profile: This depth is lightweight and sits neatly against the wall without protruding too much.
Easy to Frame: Because they are 18mm, you can easily place your canvas inside a traditional picture frame later if you want to change the look.
What material is the canvas?
We use a premium 280gsm bright white Polyester canvas. It is water-resistant, stretchable, and designed specifically to hold vibrant ink without fading over time.
Are the frames solid wood?
Yes. We use kiln-dried solid pine stretcher bars. “Kiln-dried” means they have an exceptionally low moisture content, so your frame won’t warp or twist over time.
Do I need a hanging kit?
No, you don’t need a complicated kit! Our canvases are lightweight and designed to be incredibly easy to hang. You have two simple options:
Command Strips (Recommended): Because our frames are light and have a flat back, we highly recommend using 3M Command™ Canvas Hangers. They hold the canvas securely and remove without damaging your paintwork.
Standard Nail: Alternatively, you can simply rest the top wooden bar of the frame over a standard nail or screw in your wall. The canvas will sit perfectly flush for a clean look.
Is the ink waterproof?
We use professional Epson Ultrachrome inks which are fade-resistant and splash-proof. You can safely dust your canvas with a lightly damp cloth without damaging the print.
What sizes do you do?
We stock all standard UK sizes, including:
Square: 12×12, 16×16, 20×20
Rectangle: 16×12, 20×16, 30×20, 40×30
- And More!
We also do Custom Sizes: We also print panoramic and custom sizes, just ask our team!
How long does it take in-store?
We pride ourselves on our rapid 30-minute turnaround. If the shop isn’t busy, we can print and stretch your canvas while you wait. At peak times (like the Christmas season), it may take up to an hour.
How long is delivery?
Standard Delivery: 2-3 working days.
Express Delivery: Next working day (if ordered before 11:00 AM).
Can I Click & Collect?
Yes! Order online and select “Local Pickup” at checkout. We will email or text you as soon as your order is ready to collect from our Ramsgate workshop, or our Maidstone and Folkestone cabins.
What is your Returns Policy?
Because every canvas is custom-made with your personal photo, we cannot refund you if you simply change your mind. However, if the item has a manufacturing fault or is damaged in the post, we will replace it immediately, free of charge.