Frequently Asked Questions

Everything you need to know:

Browse our common questions about file types, frame sizes, and delivery options below.

Ordering & Photos

How do I get my photo to you?

  • Online: Simply upload your photo on the product page before you add to basket.

  • In-Store: We can take photos from your phone (Bluetooth/AirDrop), USB stick, memory card, or even scan a physical photo.

Yes. However, please be aware that social media apps often “compress” images, making them smaller. We will check the quality before we print to make sure it won’t look blurry.

Absolutely. Modern smartphones (iPhone, Samsung, Pixel) take incredible photos that can easily be blown up to 30″ or 40″ canvases.

Yes. If you have an old, torn, or faded photograph, bring it to our cabin. We can scan it, digitally repair the scratches/tears, and print a fresh copy without harming the original.

Yes. We offer a full “Photoshop Service.” We can remove red-eye, date stamps, and even distracting background objects. Just ask a member of staff.

Yes. You can usually do this yourself in our online design tool, or we can do it for you in-store for free.

If your image is too small or blurry, our system will usually warn you. If you are in-store, our staff will check the image on our monitors and advise you on the maximum size it can be printed before it loses quality.

Materials/Delivery

What depth are your frames?

We use solid pine frames with a standard 18mm depth.

  • Sleek Profile: This depth is lightweight and sits neatly against the wall without protruding too much.

  • Easy to Frame: Because they are 18mm (standard depth), you can easily place your canvas inside a traditional picture frame later if you want to change the look.

We use a 280gsm bright white Polyester canvas. It is water-resistant, stretchable, and designed specifically to hold ink without fading.

Yes. We use kiln-dried solid pine stretcher bars. “Kiln-dried” means they have low moisture, so they won’t warp or twist over time.

No, you don’t need a complicated kit. Our canvases are lightweight and designed to be easy to hang. You have two simple options:

  • Command Strips (Recommended): Because our frames are light and have a flat back, we highly recommend using 3M Command™ Canvas Hangers. They hold the canvas securely and remove without damaging your paintwork.

  • Standard Nail: Alternatively, you can simply rest the top bar of the wooden frame over a standard nail or screw in your wall. The canvas will sit flush against the wall for a clean look.

We use professional Epson Ultrachrome inks which are fade-resistant and splash-proof. You can lightly dust them with a damp cloth without damaging the print.

We stock all standard UK sizes, including:

  • Square: 12×12, 16×16, 20×20.

  • Rectangle: 16×12, 20×16, 30×20, 40×30.

  • Panoramic: We can also do custom sizes—just ask!

We pride ourselves on our 30-minute turnaround.

  • If we aren’t busy, we can print and frame your canvas while you wait.

  • At peak times (like Christmas), it may take up to an hour.

  • Standard Delivery: 2-3 working days.

  • Express Delivery: Next working day (if ordered before 2pm).

Yes! Order online and select “Local Pickup” at checkout. We will email you (usually within an hour) when your order is ready to collect from Maidstone, Ramsgate, or any of our current cabins.

Because every canvas is custom-made with your personal photo, we cannot refund you if you simply change your mind. However, if the item is faulty or damaged in the post, we will replace it immediately free of charge.